Insights & Resources/Helpful Resources/Online Banking Experience Guide

ONLINE BANKING EXPERIENCE GUIDE

The reference guide below provides instructions on how to complete some of the most common tasks on Texas Capital Bank's online banking and mobile banking app. The guide is also available as a PDF.

First time users should reference the Secure Access Code Quick Reference Guide for instructions on logging in for the first time.  If you have questions that are not addressed in this guide, please contact Texas Capital Bank Client Support at 877.839.2265 or clientsupport@texascapitalbank.com.

Enroll in Online Banking

(If you currently use online banking, you do not need to re-enroll.)

As a current Texas Capital Bank client, enrolling for online banking access is easy. You’ll need the following:

  1. First Name

  2. Last Name

  3. Social Security Number

  4. Date of Birth

  5. Zip Code

  6. Desired Username


Complete the Online Banking Enrollment form with the required information. During the first time login process, you will create your username and password. After a successful enrollment and login, your account(s) will be available via online banking in 1-2 business days.

PERSONALIZE YOUR DASHBOARD

Learn how to customize your home page by grouping accounts.


CREATE A NEW GROUP

  1. From the Accounts page, click on the Account you would like to move to a newly created group, then drag it down to the bottom right-hand side of the screen until a mailbox with a plus (+) sign appears.

  2. Drop the account into the mailbox to create a new group.

  3. A box will appear to enter the new name for the group. Enter a name.

  4. Click the checkmark to accept the new name.


TO MOVE AN ACCOUNT INTO AN EXISTING GROUP

  1. From the Accounts page, click on the account you would like to move to an existing group.

  2. Then drag it down to that group area and release. The account will be added to that group.  

Note: You also have the ability to rearrange the order of the accounts within a group by dragging and releasing in the preferred location.
TO EDIT GROUP NAMES

  1. Click the edit icon located next to the group name. A box will appear to edit the current name listed for the group.  Enter the new name.

  2. Type the new name for the group.   

  3. Click the checkmark to accept the new name or the X to cancel the request.  

Internet Browsers

Our online banking is compatible with the following internet browsers, which can be easily downloaded online:

  1. Internet Explorer 10 or higher versions

  2. Firefox 24 or higher versions

  3. Chrome 31 or higher versions

  4. Safari 6 or higher versions


Set up online alerts/notifications

  1. After login, click or tap Alerts

  2. Select a New Alert type from the dropdown in the upper-right hand corner of the page

  3. Follow prompts based on the Alert type selected

Download the mobile app

The Texas Capital Bank, Texas Capital Bank Private Wealth, and BankDirect mobile apps are available for download at the Apple App Store and at the Google Play Store


Touch ID Authentication on iPhone and iPad

Before you can set up Touch ID Authentication, you will need to make a passcode for your device.

Note: You can use Touch ID Authentication with an iPhone 5s or later, iPad Pro, iPad Air 2, or iPad mini 3 or later. Make sure your operating system is iOS8 or higher. (Android devices do not support Touch ID Authentication.)
SET UP TOUCH ID AUTHENTICATION ON YOUR APPLE® DEVICE

  1. Make sure that the Home button and your finger are clean and dry.

  2. Tap Settings > Touch ID Authentication & Passcode, and then enter your passcode.

  3. Tap Add a Fingerprint and hold your device as you normally would when touching the Home button.

  4. Touch your finger to the Home button – but don’t press. Hold the Home button until you feel a quick vibration, or until you are asked to lift your finger.

  5. Continue to lift and rest your finger slowly, making small adjustments to the position of your finger each time.

  6. The next screen asks you to adjust your grip. Hold your device as you normally would when unlocking it and touch the Home button with the outer areas of your fingertip, instead of the center portion that you scanned first. Note: If you have trouble enrolling one finger, try another.

Enable Touch ID Authentication on the Texas Capital Bank Mobile App

  1. Once you are logged in to the Texas Capital Bank Mobile App, from the Menu, tap Settings and select Security Preferences.

  2. On the Security Preferences screen tap On to enable Touch ID.

  3. On the explanation screen tap Continue.

  4. On the Touch Authentication screen enter your login ID and password to confirm activation and tap Authorize.

  5. When you log in you will see the option to use the Touch ID feature.

Note: If you have issues setting up Touch ID Authentication, please call Client Support at 1-877-839-2265.

Making a deposit using my mobile device

SETUP

  1. Login into your mobile app

  2. Select Mobile Deposit from the menu

  3. The remote deposit capture enrollment screen will appear

  4. Check the box to accept Terms and Conditions and click or tap Accept

  5. When you accept, a new page will display with instructions. Select Deposit

  6. Check from your menu to launch your mobile deposit feature

Note: You must logout and then login again to view the Deposit Check button

DEPOSIT A CHECK

  1. Select an account to deposit check

  2. Enter amount of the check

  3. Take a picture of front and back of check from your mobile device

  4. Select continue/submit to process your request


VIEW AN IMAGE OF A DEPOSITED CHECK

  1. In the Menu, click or tap Transfers and Deposits

  2. On the Online Activity Center page, click or tap Check Mobile Deposit

  3. Mobile Deposit tab appears

  4. In the Transfers and Deposits list, click or tap Deposit Check. The Deposit Check page appears

  5. Click or tap any transaction to view more information about the deposit or to see the check images

Reorder checks

  1. In the Menu, click or tap Account Services

  2. In the Account Services list, click or tap Reorder Checks

  3. Click or tap the account to include in the reorder request

  4. Click or tap the starting Check Number, and click or tap Save

  5. Click or tap the number of boxes to order, and click or tap Save

  6. Click or tap Send Request

  7. On the Deluxe Check Order page, complete an order form and click or tap Submit

Bill Pay

Bill Pay is available for all Texas Capital Bank personal checking accounts. Bill Pay lets you:

  1. Pay anyone any amount, and change your instructions right up to the payment date.

  2. Designate which checking accounts are debited.

  3. Select the debit date (business days only).

  4. Schedule regular fixed payments, like mortgage and car loan payments.

  5. Establish a payee once for regular variable payments like phone and utilities, and from then on only enter the amount and payment date.

We take care of the rest, debiting your account and paying the payee on the business day you selected. It's that simple.

And, unique to Texas Capital Bank, you can use Bill Pay to:

  1. Pay an individual electronically if they have a U.S. bank account and a valid e-mail address, using our Pay a Person functionality.

  2. Send a gift check for a special birthday, wedding anniversary, graduation, holiday or just because.

  3. Donate to numerous charities and/or organizations.


Initiate a Wire Transfer

  1. On the Home page, click or tap on Payments

  2. Select the appropriate wire transfer type (Domestic or International)

  3. Complete the Wire Transfer request with all required information


Note: You will be charged a fee based on your account agreement and fee schedule. Fee schedules are available below:

To view the BankDirect fee schedule click here
To view the Texas Capital Bank consumer fee schedule click here
To view the Private Wealth Starpoint fee schedule click here

EXTERNAL TRANSFER

The External Account Transfer feature allows you to transfer funds to and from your accounts at other financial institutions.


COMPLETE THE STEPS BELOW TO SET UP EXTERNAL ACCOUNTS

  1. On the homepage, click or tap Move Money from the menu

  2. Click or tap Add External Account from the expanded left hand menu

  3. Input the Account Number, Account Type and Routing Number of the external account and click or tap Continue

  4. Log in to your account at the other financial institution to capture the 2 micro deposit amounts (allow up to 5 business days for micro deposits to process)

  5. Click or tap Verify External Account to validate the micro deposit amounts and click or tap Continue

  6. Click or tap Funds Transfer from the menu under Move Money to transfer funds to your external account (allow up to 2 business days for the newly added external account to appear in the “From” and “To” dropdown fields.


Note: The external account will be prefixed with the word “External”

To view the BankDirect fee schedule click here
To view the Texas Capital Bank consumer fee schedule click here
To view the Private Wealth Starpoint fee schedule click here

Export my transaction history

  1. On the Home page, click or tap the name of the account that includes the transaction

  2. On the Account Details page, click or tap Export

  3. In the Export drop-down list, select the desired format

  4. Depending on your browser settings, one of the following happens:

    1. If your browser automatically saves files to a folder, the file is saved in that folder and you’ll need to open it to view the exported file

    2. If your browser is configured to prompt you for the download location, you can specify which folder you want the exported file to be saved in

    3. In the exported file, the transactions always appear in the current sort order on the Accounts Details page

View My Statements

  1. In the Menu, click or tap Statements

  2. In the Accounts drop-down list, select the account

  3. In the Date drop-down list, select the cycle

  4. In the Document Type drop-down list, select the file format

  5. Click or tap Get Statement

Request a stop payment of a check or range of checks

  1. In the Menu, click or tap Account Services

  2. In the Account Services list, click or tap Stop Payments

  3. Select the appropriate account number from the drop-down menu

  4. Click or tap either Single Check or Range of Checks depending on your situation

  5. Enter all of the check information that you have for the stop payment

  6. Review and select I agree to the terms of the stop payment disclosure checkbox

  7. Click or tap Submit

Note: You may be charged a stop payment fee.

To view the BankDirect fee schedule click here
To view the Texas Capital Bank consumer fee schedule click here
To view the Private Wealth Starpoint fee schedule click here

There are no fees associated with online banking