Texas Capital Bank Client Support will be closed for Presidents Day on Monday, February 19, 2024. We will be back to our normal 8:00 AM to 6:00 PM support hours on Tuesday, February 20, 2024.

We will be making updates to our website from 9:00 p.m. CST on 02/28 to 11:00 p.m. CST on 02/28. During this time, the website may experience some interruptions of functionality or be unavailable.

Social Media Terms & Conditions

Please read the guidelines below that outline the terms we ask users to abide by as a member of our social community.

Terms of Use

These terms govern our social media-based websites, accounts, pages, and applications (or collectively, our "sites") that belong to, or are managed, by Texas Capital Bank. By accessing our sites, you are agreeing to be bound by these terms, all applicable laws and regulations, and any other applicable policies, terms and guidelines established by Texas Capital Bank and those of any third parties that host our sites (such as Facebook or Twitter). If you do not agree with any of these terms, do not use or access our sites.

Use Limitations

You agree to comply with all of Texas Capital Bank’s Social Media Community Guidelines regarding any content that you post/share on our sites, and you agree to our right to moderate and delete any content at our sole discretion. You also agree that your activities on our sites will not violate any applicable law, regulation, or terms of any existing agreements you may have with Texas Capital Bank. Any unauthorized use of our sites or misuse of any information posted to a site is strictly prohibited.

Community Guidelines

Texas Capital Bank’s online community is a place to engage, connect, and share applicable content. You are solely responsible for all aspects of your participation and/or engagement in our Social Media communities. Please treat the community with kindness and respect. Do not post any content or comments that may be offensive, insensitive, disruptive, harassing or defamatory and do not post any false information.

We ask that you respect the community and be mindful of the following:

Personal Information

Our social media communities are public and anything you post can be viewed by others. You should not post personal or sensitive information such as Social Security numbers, account numbers, passwords, PINs or other non-public personal information. Do not disclose any financial information pertaining to yourself or others.

Unauthorized or unsolicited content

Your posts should never contain unauthorized and/or unsolicited advertising, fraud or spam, or content that is protected by copyright, trademark, or other rights. Avoid opening any third-party links unless you trust the source. These links may pose a risk to your computer or mobile device or take you to inappropriate sites.

 

Privacy

With respect to content collected through our sites, Texas Capital Bank follows the applicable privacy policies of the third-party hosts of our sites. Please note that when visiting any Texas Capital Bank site, you are also subject to the terms and conditions of Texas Capital Bank’s privacy notices, as well as the terms of service and privacy policies of third-party hosts, when applicable.

Limitations/Indemnification

Texas Capital Bank will not be responsible in any way for loss or damage that results from your failure to comply with these terms or other applicable guidelines, or from any technical, human or software errors or failures found within our sites. You agree to indemnify, defend, and hold harmless Texas Capital Bank, its parent, subsidiaries, officers, employees, and agents from all liability with respect to any claims from any third parties arising from your use of our sites or violation of these terms or applicable guidelines.

Content Modification

Texas Capital Bank reserves the right to remove any content that violates these guidelines or that, in our sole discretion, we consider objectionable. We may also delete comments that we deem to be off topic, including solicitations. We may remove identical posts by the same user or multiple users. In removing content, we are using our best judgment for our community.

In certain instances, we may suspend or block users who violate our community guidelines. In extreme circumstances when appropriate, we may also report certain violators to the relevant authorities.

If you would like content removed from our social channels, you may request a deletion by contacting us at:

Texas Capital Bank
2000 McKinney Avenue
Suite 700
Dallas, Texas 75201
Attn: Social Media Marketing

Endorsements 

The opinions, statements and viewpoints expressed by community participants, Texas Capital Bank teammates, and Texas Capital Bank associates do not necessarily reflect the opinions of Texas Capital Bank. Texas Capital Bank is not responsible for and does not endorse any views expressed other than our own.

We may occasionally share content that links to third-party sites. Linked sites may sometimes contain content that was sponsored by Texas Capital Bank. Please note that these links to third-party sites, including sponsored content, are not an official endorsement of any individual, website, or company. 

Third Parties

When you visit Texas Capital Bank on any third-party sites such as Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube, etc., your activity is subject to that site's current terms and conditions, along with their privacy and data security practices and policies. These platforms are not affiliated with Texas Capital Bank and may have practices and policies that are different than our own.

Please note: Texas Capital Bank is not responsible for, and does not control, these third-party sites' terms and conditions, privacy and data security practices and policies. You should always use caution when posting, sharing, or taking any action on these sites. 

Site Modification or Termination

Texas Capital Bank may modify the features, content, and functionality of its sites, or terminate entirely any of its sites, at any time without prior notice or liability to you. Modification or termination of these terms will not affect, or result in the termination or modification, of any other existing agreements you may have with Texas Capital Bank.

Modification of Community Guidelines

Texas Capital Bank may modify these guidelines at any time without notice. These guidelines were last updated on May 6, 2023.

Texas Capital Bank Customer Service 

If you have questions related to Texas Capital Bank products or services, we recommend you contact Customer Service at 214-932-6600. Socially, you can reach us by sending us a direct message on Facebook or Instagram (@TexasCapital Bank and @Texas_Capital_Bank).

Follow us at

Twitter: @TXCapitalBank
Instagram: @Texas_Capital_Bank
LinkedIn: @TexasCapitalBank
Facebook: @TexasCapitalBank 

 

Texas Capital Bank Community Guidelines

Our social channels provide a space to discuss, share and engage. It's important to us that all participants:

  • Treat one another with respect

  • Be mindful of content that may be fraudulent and never share personal or identifying information

  • Avoid posting false information

 

Connect with Customer Service

Please direct any questions regarding Texas Capital Bank and our services to 214.932.6600 or [email protected] (available Monday through Friday from 8 a.m. to 6 p.m. CST). 

 

Protect Your Personal Information

It is important to us that you are protecting yourself and other's personal information while on our social media channels, which are all available to the public. Please refrain from posting any personal or identifying information. This includes but is not limited to account numbers, addresses, social security numbers or contact information. Texas Capital Bank will not request personal or identifying information unless we need additional information in connection with a question you initiated.

Please note: Texas Capital Bank is not responsible for, and does not control, third party sites' terms and conditions, privacy and data security practices and policies.

 

Avoid Fraudulence

Our social channels may contain links to other sites which are not maintained by, or related to, Texas Capital Bank. These links are to be accessed at your own risk. We recommend that you do not open any third-party links from unidentified sources. These links may redirect you to websites with inappropriate content and leave your device vulnerable to viruses. We do our best to keep our social media channels free of fraudulent content but ask that you refrain from opening or posting unauthorized links.

 

Act Respectfully

We ask that you treat everyone in the Texas Capital Bank community with kindness and respect. please do not post offensive or inappropriate content on our social channels. This includes but is not limited to crude comments and harassment on grounds of race, sex, religion, nationality, disability, religion or belief, sexual orientation or age.

 

Third-Party Opinions

The views expressed by any individual on our social channels are those of the individual and do not necessarily reflect the views of Texas Capital Bank.

 

Removal From Community

We reserve the right to remove any content that violates the community guidelines outlined above or any solicitations, trolling or spamming comments, and irrelevant negative content. We also reserve the right to suspend or block users who repeatedly or glaringly violate these guidelines. In extreme cases, we may also report users to authorities should they violate the law.

 

Modification of Community Guidelines

These guidelines are subject to revision by Texas Capital Bank and may be modified at any time. These guidelines were last updated on May 1, 2021.