FREQUENTLY ASKED QUESTIONS

Have a question or need some help? See below for answers to some of our most frequently asked questions, or contact us:

Client Support - 877.839.2265
Treasury Management Client Support - 800.839.2801

I'm locked out of my BankNow® Treasury Services account, how can I unlock it?
You can use the Forgot Password link which will prompt you to answer security questions. If you are still experiencing issues, please contact Treasury Support at 1.800.839.2801 or email treasurysupport@texascapitalbank.com.

What do my reports mean and how do I create a new one?
Visit the Reporting section in the Knowledge Center on BankNow Treasury Services for more information on creating new reports. 

How do I complete a Wire Transfer?
You are able to request a domestic wire transfer and/or international wire transfer in BankNow Treasury Services. Multi-wire capabilities are enabled for all wire customers except for primary system administrator. A maximum of 60 multi-wire transactions can be created at one time. If you exceed your daily company limit, please email treasurysupport@texascapitalbank.com to request a temporary limit increase. 

For more information, view the More Instructions section of the Knowledge Center in BankNow Treasury Services.

How do I request a temporary limit increase?
To request a temporary limit increase email treasurysupport@texascapitalbank.com, with the following details:

  • User role(s) approving transaction
  • Type of Transaction: Choose one (ACH Batch, ACH Collection, Payroll, Wire Domestic, Wire International)
  • Amount of the limit requested:
  • Increase effective date is:
  • Increase expiration date is:
  • What is the reason for the increased temporary limit?

Please note: Treasury Support will call the account holder on record to authenticate the request.

How do I log into BankNow Treasury Services for the first time?
View this job aid for step-by-step instructions on logging in to BankNow for the first time. 

Texas Capital Bank purchased my mortgage. How do I set up my monthly payment?
Cenlar FSB processes mortgage payments on behalf of Texas Capital Bank. If you have a question about how to pay your mortgage, please reach out to Cenlar's customer service team at customerservice@loanadministration.com or 877-909-6437. 

I received a suspicious email. How can I verify if it is fraudulent or not?
Email corpsecurity@texascapitalbank.com with details of the suspected fraud and our Corporate Security team will reach out to you. 

HAVE ANOTHER QUESTION?

Email Client Support