Texas Capital Bank Client Support will be closed for Memorial Day on Monday, May 29, 2023. We will be back to our normal 8:00 AM to 6:00 PM support hours on Tuesday, May 30, 2023.

We will be making updates to our website from 9:00 p.m. CST to 11:00 p.m. CST on 05/24. During this time, the website may experience some interruptions of functionality or be unavailable.

Settings

Account Preferences

Use the Account Preferences page to create account display names (nicknames) for each of your accounts and arrange the order in which your accounts are displayed on the Home page.

    Account Preferences

    Use the search bar to search by account name, nickname, account number or product type.

    Changing Cash Position Display View

    1. In the left navigation menu, click or tap Settings, then Account Preferences.
    2. Click or tap the Account you want to create or edit the display name (nickname).
    3. Click or tap the edit icon next to the account name or click or tap Edit Account Nickname.
    4. Click or tap the check mark to submit the change or X to cancel.

    To change the order of your accounts, use the up and down arrows on the right hand side to change the order of your accounts.

    Tip: Click or tap the Visible button to make the account visible or invisible on the Account Dashboard page.

    Alerts

      Alerts Overview

      Alerts remind you of important events, warn you about the status of an account, and notify you when transactions occur. When an alert is created, you can specify the conditions that trigger the alert as well as the way that you receive the alert. These conditions vary depending on the alert type.

      Alert types include the following:

      You can choose to receive alerts in any of the following ways:

      • Secure Message
      • Email
      • Telephone Call
      • Text (SMS) message

      You do not need to be logged in for an alert to be sent. Secure message and email alerts are sent immediately when they are generated. You can specify the time at which an alert is sent.

      Creating An alert

      When you create an alert, it takes effect immediately and stays in effect until you disable or delete it.

      To create an alert:

      1. In the left navigation menu, click or tap Settings.
      2. In the Settings list, click or tap Alerts. The Alerts page appears.
      3. In the New Alert drop-down list, click or tap the alert type that you want to create. The New Alert page appears.
        1. Date Alert
        2. Account Alert
        3. History Alert
        4. Online Transaction Alert
        5. Non-Online Transaction Alert

        Note: The following options vary depending on the selected alert. Each alert will have different fields to complete

      4. Click or tap Type to select the type of alert (used for New Date Alert).
      5. Click or tap Account to select the Account for the new Account Alert (used for Account Alert and History Alert).
      6. Click or tap Date to select a date (used for New Date Alert).
      7. Click or tap Message to enter a message (used for New Date Alert).
      8. Click or tap Transaction to select a transaction type (used for New History Alert, Online Transaction Alert and Non-Online Transaction Alert).
      9. Click or tap Status to select the status of the transaction (used for New Online Transaction Alert and Non-Online Transaction Alert).
      10. Click or tap Field to select one of the following (used for New Account Alert):
        1. Available Balance
        2. Current Balance
        3. Ledger Balance
        4. One Day Float
        5. Last Statement Balance
        6. Average Collected Balance MTD
        7. Average Collected Balance YTD
      11. Click or tap Comparison to select a comparison of either Greater than or Less than (used for New Account Alert and New History Alert).
      12. Click or tap Amount and on the amount screen enter the dollar amount by clicking or tapping each number, then click Save (used for New Account Alert and New History Alert).
      13. Select one of the following from the Delivery Method drop-down list (used for all alerts):
        1. Select Secure Message Only to send the alert as a Secure Message. The alert is sent immediately when it is generated. You must be logged in to read the alert.
        2. Select Email to send the alert as an email. Enter the email address where you want to send the alert. The alert is sent immediately when it is generated.
        3. Select Voice to send the alert as a telephone call. Select the country from the Select Phone Country drop-down list, enter the phone number to call, and specify the time to call.
        4. Select Text Message (SMS) to send the alert as a text (SMS) message. Select the SMS country, and enter the number and the time to send the message, and select the Agree to Terms checkbox. Standard text messaging rates may apply based on your carrier.
      14. In the Frequency box, select the Every Occurrence checkbox to repeat the alert every time that the trigger occurs (used for New Account Alert, New History Alert, New Online Transaction Alert & New Non-Online Transaction Alert).
      15. Click or tap Save.
      16. In the success message, click or tap Continue. The next alert appears on the Alerts page.

      Editing An Alert

      You can use the Alerts page to edit an existing alert. Alert edits take effect immediately.

      To edit an existing alert:

      1. In the left navigation menu, click or tap Settings.
      2. In the Settings list, click or tap Alerts. The Alerts page appears.
      3. Click or tap the type of alerts that you want to edit.
      4. Click or tap the existing alert that you want to edit. The Edit Alert page appears.
      5. Make any needed changes to the alert settings, and click or tap Save.
      6. Click or tap Close on the Save Alert message.

      Enabling and disabling alerts

      You can use the Alerts page to temporarily enable and disable existing alerts.

      1. In the left navigation menu, click or tap Settings.
      2. In the Settings list, click or tap Alerts. The Alerts page appears.
      3. Click or tap the type of alert that you want to disable or enable.
      4. On the alerts page, locate the existing alert, then do one of the following in the Enabled column:
        1. Click or tap Off to disable the alert.
        2. Click or tap On to enable the alert.

      Deleting An alert

      You can use the Alerts page to delete an alert that is no longer needed. Deleting an alert removes it immediately and permanently.

      To delete an alert:

      1. In the left navigation menu, click or tap Settings.
      2. In the Settings list, click or tap Alerts. The Alerts page appears.
      3. Click or tap the type of alert that you want to delete.
      4. Click or tap the existing alert that you want to delete. The Edit Alert page appears.
      5. Click or tap Delete.
      6. When prompted, click or tap Confirm to delete the alert.
      7. When the deletion is complete, a message appears. Click or tap Close.

      Configuring Security Alerts

      Security alerts inform you immediately when a security-related event occurs. Some security alerts are required. In the list of security alerts, required alerts are dimmed. You can enable or disable optional security alerts. The available security alert types vary, depending on their account type.

      When an enabled alert is triggered, we send a security alert message. Security alerts are always sent as secure messages. When a security alert is triggered, the alert is sent to all of the configured delivery methods. There are grayed out alerts that will apply to all.

      Tip: You should not rely on email alerts alone. Since email can be delayed or interrupted, always use a second delivery method along with email for greater security.

      Enabling Or Disabling Optional Security Alerts

      1. In the left navigation menu, click or tap Settings.
      2. In the Settings list, click or tap Alerts. The Alerts page appears.
      3. Click or tap Security Alerts. The list of available alerts appears.
      4. Do one of the following:
        1. To enable an alert, click or tap On.
        2. To disable an alert, click or tap Off.
      5. On the Save Alert page, click or tap Close.

      Editing Security Alert Delivery Preferences

      1. In the left navigation menu, click or tap Settings.
      2. In the Settings list, click or tap Alerts. The Alerts page appears.
      3. Click or tap Security Alerts. The list of available alerts appears.
      4. Click or tap Edit Delivery Preferences. The Delivery Preferences page appears.
      5. Do the following:
        1. In the E-mail Address field, enter the email address to receive security alerts.
        2. In the Phone Number area, select the destination from the Country drop-down list and enter the phone number to call in the Area Code, and Phone Number fields.
        3. In the SMS Text Number area, select the destination country from the Country drop-down list, and enter the phone number to send the message to in the Area Code and Phone Number fields.
      6. On the Delivery Preferences page, click or tap Save. A success message appears.

      Our Company – Determining Entitlements

      Use the Account Preferences page to create account display names (nicknames) for each of your accounts and arrange the order in which your accounts are displayed on the Home page.

        Entitlements

        The company policy and user roles determine a user's access to certain accounts, features, limits and rights.

        Each policy contains actions, features and accounts. Policy types include the following:

        • Company Policy – A group of allowed actions that applies to an entire company
        • User Role Policy – A group of allowed actions for user roles. Each user needs to be assigned to one user role. Each one has its own policy.

        The company policy and user role policy permit or limit the actions that users can take. Depending on the entitlement settings, edits can be made to the user role and company policies. You must save all changes then log out to make the changes effective.

        Viewing Company Policy Allowed Actions

        Allowed actions at a company policy level determine whether each transaction type is enabled. They also determine what criteria are required for a transaction to be drafted for approval.

        Company policy allowed actions features may include the following:

        Draft Amount – Maximum draft amount.
        Approvals – Control how many approvals are needed to complete a transaction (maximum of 5).
        Subsidiaries – If applicable
        Accounts – Accounts available for the transaction type per the allowed action criteria
        Draft Hours – Draft hours available for the Transaction Type per the allowed action criteria
        Location – Regions available for the transaction type per the allowed action criteria
        IP Addresses – IP address of the transaction

        Note: The user roles page has its own set of allowed actions that adhere to the same set of features configured by Texas Capital Bank.

        Creating Company Policy Transaction Type Actions

        Edit the company policy by creating transaction type actions required at a company level. After creating a new action, you must turn on the action to make it active.

        To create a transaction type action

        1. In the left navigation menu, click or tap Settings then Company Policy. The Company Policy page appears.
        2. On the Overview tab, click or tap the name of the transaction type for which an action is being created. The Allowed Actions tab for the selected transaction type appears with the current restrictions.
        3. Create additional actions by clicking or tapping Add New Allowed Action. The Policy Rules page for the selected transaction type appears.
        4. Add the action by editing the following:
          1. Draft Amount: Enter a maximum draft amount. You can select Any for any amount.
          2. Approvals: Click or tap the (-) or (+) icons to decrease or increase the number of required approvals.
          3. Accounts: Select from the accounts available for the transaction type per the allowed action criteria.
          4. Subsidiaries: Select from available subsidiaries.
          5. Draft Hours: Select from the draft hours available for the transaction type per the allowed action criteria.
          6. Location: Click or tap Select All or Clear All to select or clear all regions.
          7. IP Addresses: Add a new IP address to restrict transaction origin
        5. Click or tap OK to save the changes and return to the Company Policy page. A summary appears above the new action.
        6. (Optional) If additional approvals for the changes are required, click or tap Approve to approve the changes or Reject to reject the changes.

        You can create additional actions by clicking or tapping Add New Allowed Action and repeating the steps above.

        Editing Company Policy Transaction Type Actions

        Edit the transaction type actions for a company policy by changing the individual parts of the action.

        To edit a transaction type action:

        1. In the left navigation menu, click or tap Settings then Company Policy. The Company Policy page appears.
        2. On the Overview tab, click or tap the name of the transaction type for which an action will be edited. The Allowed Actions tab for the selected transaction type appears with the current restrictions.
        3. Locate the allowed action to edit, and click or tap the following action items you wish to change:
          1. Draft Amount: Enter a maximum draft amount. You can select Any for any amount.
          2. Approvals: Click or tap the (-) or (+) icons to decrease or increase the number of required approvals.
          3. Accounts: Select from the accounts available for the transaction type per the allowed action criteria.
          4. Subsidiaries: Select from available subsidiaries.
          5. Draft Hours: Select from the draft hours available for the transaction type per the allowed action criteria.
          6. Location: Click or tap Select All or Clear All to select or clear all regions.
          7. IP Addresses: Add a new IP address to restrict transaction origin.
        4. Click or tap OK to return to the Company Policy page.
        5. (Optional) If additional approvals for the changes are required, click or tap Approve to approve the changes or Reject to reject the changes.

        Using The Policy Tester For A Company Policy

        Use the Policy Tester to test out potential allowed action edits before making permanent changes. This ensures any action or transaction you test is possible based on what is allowed by the company policy and Texas Capital Bank policy.

        To use the Policy Tester for a company policy:

        1. In the left navigation menu, click or tap Settings then Company Policy. The Company Policy page displays the transaction types on the Overview tab.
        2. Click or tap the transaction type. The Allowed Actions tab appears.
        3. Then, click or tap Policy Tester and edit the following information:
          1. Operations
          2. Amount
          3. Account
          4. Subsidiary
          5. IP Addresses
          6. Location
          7. Draft Hours
          8. (Optional) Select Auth Code to test whether the transaction requires an authorization code (Secure Access code or token) to support it.
          9. (Optional) Select Template to test whether the transaction can be submitted by a Draft Restricted User.
        4. Click or tap Test. The policy results appear and indicate whether the company policy and Texas Capital Bank settings will allow or deny the transaction.

        Viewing Approval Limits For A Company Policy

        View approval limits for each transaction type at the company level. These limits are read-only at the company policy level, but can be tailored to be more restrictive within the individual user roles.

        To view transaction type approval limits:

        1. In the left navigation menu, click or tap Settings then Company Policy. The Company Policy page appears.
        2. In the Overview tab, click or tap the desired transaction type. The Allowed Actions tab appears with the defined allowed actions for that transaction type.
        3. Click or tap the Approval Limits tab to see a list of limits. The limits will vary depending on the configuration settings.

        Viewing Company Policy Features

        The Features tab contains a list of features and rights. User roles must have the rights and features enabled before they can use them.

        To view company policy features:

        1. In the left navigation menu, click or tap Settings then Company Policy. The Company Policy page appears.
        2. Click or tap the Features tab. A list of feature groups appears. The feature group names will vary depending on the configuration settings.

        Viewing Company Policy Accounts

        The Accounts tab contains a list of accounts that users can view. These accounts are read-only at the company policy level, but can be tailored within the individual user roles.

        To view Accounts

        1. In the left navigation menu, click or tap Settings, then Company Policy.
        2. Click or tap the Accounts tab to see a list of accounts.

        Note: You can create or edit labels by checking the box to the right of the corresponding account.

        Approving & Rejecting Company Policy Changes

        After a user makes changes to a company policy, the changes may need to be approved or rejected. The changes must be approved or rejected before the user can make further changes. The user will only see approved changes once they log off and log back in.

        To Approve Company Policy Changes

        1. After making changes, click or tap Save. The confirmation message appears.
        2. Click or tap Close. The Approve and Reject buttons appear on the page.
        3. (Optional) Click or tap View Active Policy to see the current policy.
        4. Click or tap Approve to approve the changes.

        To Reject Company Policy Changes

        1. After making changes, click or tap Save. The confirmation message appears.
        2. Click or tap Close. The Approve and Reject buttons appear on the page.
        3. Click or tap Reject. The Policy Changes Canceled page appears confirming the rejection.
        4. Click or tap Close.

        Recipient Management

          Adding A Recipient

          1. In the left navigation menu, click or tap Settings then select Recipient Management. The Recipient Management page appears.
          2. On the Recipient Management page, click or tap on the Add Recipient button. The Add Recipient page appears.
          3. On the Add Recipient page, complete the Recipient Detail information. Once complete, click the Next button at the bottom of the page. The Account-New tab appears.
          4. On the Account-New tab enter Account Detail, Beneficiary Bank and Intermediary Bank information.
          5. Click or tap one of the following:
            1. Cancel to cancel the request
            2. Save Recipient to save your changes
            3. Add another account to add additional accounts to the template
          6. The new recipient will now be shown on the Recipient Management page.

          Updating Existing Recipients In A Template

          1. In the left navigation menu, click or tap Settings then select Recipient Management. The Recipient Management page appears.
          2. On the Recipient Management page, click on the edit () icon.
          3. Once updates have been made click the Next button at the bottom of the page. The Recipient Detail page appears.
          4. On the Recipient Detail page you can make changes to the Account Detail and Template information.
          5. Click or tap one of the following:
            1. Cancel to cancel the request
            2. Save Recipient to save your changes
            3. Add another account to add additional accounts to the template
          6. A confirmation page will appear with the following message: "Payment Templates will be Updated. Changes made to this Recipient will update all linked Payment Templates. Do you want to save your Recipient changes and update all linked Payment Templates?"
          7. Click Save to continue and you will return to the Recipient Management page or click Cancel to return to the previous screen.

          Deleting A Recipient

          Use the Recipient Management page to delete a recipient.

          To Delete a Recipient

          1. In the left navigation menu, click or tap Settings then select Recipient Management. The Recipient Management page appears.
          2. Click or tap the delete icon (). The Delete Recipient confirmation page appears.
          3. Click or tap Delete Recipient to delete the recipient or Cancel to cancel the request.

          Security Preferences

            Security Preference Overview

            You can change your security settings; however you are not able to update your Security Preferences if the device is not registered.

            Changing A Password

            You can change your account password for desktop version of BankNow Treasury Services and the mobile banking app. The password is the same for both.

            To change an account password:

            1. In the left navigation menu, click or tap Settings.
            2. In the Settings list, click or tap Security Preferences. The Security Preferences page appears.
            3. Click or tap Change Password. The Change Password page appears.
            4. Enter your existing password in the Old Password field.
            5. Enter your new password in the New Password field.
            6. Re-enter the new password in the Confirm New Password field.
            7. Click or tap Change Password to submit the change.

            Note: You are unable to use a similar or previous password.

            Changing Secure Delivery Contact Information

            You can change your secure delivery method and contact information to be used for Secure Access Code delivery for BankNow® Treasury Services.

            To Change your Secure Delivery Contact Information

            1. In the left navigation menu, click or tap Settings.
            2. In the Settings list, click or tap Security Preferences. The Security Preferences page appears.
            3. Click or tap Secure Delivery. The Secure Delivery Contact Information page appears.
            4. Do one of the following:
              1. Use the edit icon () to edit your current preferred email and/or phone contact information. Click the Save icon () to save your changes or the Cancel icon () to cancel the request.
              2. Use the delete icon () to delete your current preferred email and/or phone contact information. A confirmation page will appear.
              3. Use the New Email Address to create a new email address. Click the Save icon () to save your changes or the Cancel icon () to cancel the request.
              4. Use the New Phone Number to create a new phone number. Click the Save icon () to save your changes or the Cancel icon () to cancel the request.
              5. Use the New Text Number to create a new text number. Click the Save icon () to save your changes or the Cancel icon () to cancel the request.

            User Management - Determining Entitlements

            Every user has an individual set of rights, including:

            • Rights to create payments and templates of specific transaction types.
            • Limits on the transactions the user can approve.
            • Rights to access specific accounts.
            • Rights to features in BankNow Treasury Services.

            These rights control what each user can do in BankNow Treasury Services. Manage these rights by giving users the permissions that they need to perform their jobs.

            The User Management page lists all of the Treasury account users. You can view users as cards in a grid or as a list. The following illustrates the User Management page in the recommended List view.

            The following information appears for each user:

            • User
            • Email Address
            • Role
            • Status
            • Last Login

            The card color indicates the account status. Red indicates the account is locked. Green indicates the account is unlocked.

              Viewing Existing Users

              1. In the left navigation menu, click or tap Settings, then select User Management. The User Management page appears with a list of users.
              2. (Optional) Enter information in the search field to find more users.

              Adding a User

              1. In the left navigation menu, click or tap Settings, then select User Management. The User Management page appears.
              2. Click or tap Add User. The New User page appears.
              3. Complete the following:
                1. In the First Name and Last Name fields, enter names.
                2. In the Email Address field, enter a valid email address.
                3. In the Phone Country drop-down list, select the country.
                4. In the Phone field, enter a valid phone number.
                5. In the Login ID field, enter a unique login name. Login IDs cannot be duplicated; you will receive an error message if the Login ID has already been created.
                6. In the Password field, enter a default password, and re-enter it in the Confirm Password field.

                Note: The required fields in the Add Subsidiary page vary, depending on the payment types that you select.

              4. In the User Role drop-down list, select a role.
              5. Click or tap Save. The Save User page appears.

              Editing/Updating A User Role

              1. In the main menu, click or tap Settings, then select User Management. The User Management page appears.
              2. Locate the user you want to edit by browsing or searching for the user. Click or tap the edit user icon. The View User page appears.
              3. Select one of the following
                1. Click or tap Activate or Deactivate User to change the status of the user.
                2. Click or tap the drop-down menu from the User Role to update a role.
              4. Click or tap Update Role.

              Deleting A User

              When you delete a user, you do not delete any existing transactions that the user drafted or approved, including recurring transactions. Deletion is permanent, so use caution before deleting a user.

              1. In the left navigation menu, click or tap Settings, then select User Management. The User Management page appears.
              2. Locate the user you want to delete by browsing or searching for the user. Click or tap the edit user icon. The View User page appears.
              3. Click or tap Delete, the Delete User confirmation page appears.
              4. Click or tap Continue to return to the previous screen or Confirm to verify the deletion.
              5. Click or tap Continue on the Delete User successfully screen.

              Approving And Rejecting User Changes

              Some changes require dual action before they go into effect. After a user makes non-transactional actions in the User Roles, Company Policy or Users pages, the user will need to approve or reject them. The user will only see approved changes once they log off and log back in.

              Examples of non-financial changes that can be approved or rejected include:

              • Removing a feature
              • Editing account access rights
              • Changing a user's assigned user role
              • Activating a user
              • Assigning a role to a user
              • Making User Role edits
              • Making Company Policy edits

              For your own non-financial changes, another user may have to approve your changes. In both cases, the policy will have a pending status until a user approves the changes.

              Caution: An approver cannot make a change and approve it in the same session. Approved changes will only take effect after logging off and logging back in.

              When dual approval for non-financial action is enabled, you may need to approve or reject changes within these pages; you can edit users on the User Management, Company Policy and User Roles pages. Make sure you entered all of your changes within these pages before saving and submitting them. Once you submit the policy, the pending policy is locked and must be approved or rejected before you can make further changes.

              After saving policy changes, you have the option to reject the recent changes. This is especially useful if you made an unnecessary policy change. A user will only see approved changes to their own User Role once the log off and log back in.

              To Approve User Changes

              1. After making changes, click or tap Save. The Approve and Reject buttons appear on the page.
              2. (Optional) Click or tap View Active Policy to see the current policy.
              3. Click or tap Approve to approve the changes.

              To Reject User Changes

              1. After making changes, click or tap Save. The Approve and Reject buttons appear on the page.
              2. Click or tap Reject. The Policy Changes Cancelled page appears confirming the rejection.

              User Roles

              A user role defines the accounts, transaction types and features that are available for users assigned to the role.

              You can create a new user role, copy existing user roles, edit and delete an existing user role, or copy role templates (if enabled) to create new ones. Edit a role by changing the policy features (Allowed Actions, Rights, Approval Limits and Policy Tester).

                Searching User Roles

                1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
                2. In the search bar, enter text such as the role name. The search results appear.

                Creating A User Role

                1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
                2. Click or tap Create Role. The New User Role page appears.
                3. Enter a Role Name.
                4. (Optional) Enter a Description.
                5. Click or tap Continue, the User Roles page appears.
                6. Confirm the change by clicking or tapping the Save button. Note: You can stop here or continue to complete the Overview, Features and Accounts tab.
                7. On the Overview tab, click or tap the name of the transaction type for which an action is being created. The Allowed Actions tab for the selected transaction type appears with the current restrictions.
                8. Create additional actions by clicking or tapping Add New Allowed Action. The Policy Rules page for the selected transaction type appears.
                9. Add the action by editing the following (not all will be applicable):
                  1. Operations: Draft, Draft Restricted, Approve or Cancel.
                  2. Amount: Enter an operation amount. You can select Any for any amount.
                  3. Accounts: Select from available accounts.
                  4. Subsidiaries: Select from available subsidiaries.
                  5. Draft Hours
                10. Click or tap OK to save the changes. The User Roles page appears.
                11. Continue creating your new role by clicking on the Features tab. The features tab on the User Role Policy page lists the features assigned to a specific user. Click to assign a feature, click again to remove the feature. Enabled features will be highlighted in blue, disabled features will be white.Then, click or tap the Accounts tab to see a list of accounts.
                12. Edit one or more of the following access rights by clicking or tapping Allow () or Deny ():
                  1. View: View balances and history for the account on the home page, on the Account Details page, and in reports.
                  2. Deposit: Deposit funds into the account. This is applicable to the ACH Receipt and ACH Collections transaction types.
                  3. Withdraw: Withdraw funds from the account. This is applicable to the ACH Single Payment, ACH Payments, Payroll, Domestic Wire, and International Wire transaction types.
                13. Click or tap Save. The Policy Saved page appears confirming the changes.
                14. Then, click or tap Continue to return to the Accounts page. Another user may have to approve your changes.

                Viewing User Role Features

                The features tab on the User Role Policy page lists the features assigned to a specific user.

                Depending on the combination of features, the user can perform different actions. Click to assign a feature, click again to remove the feature. Enabled features will be highlighted in blue, disabled features will be white. Rights have different effects on payments, so use caution before making changes to a feature.

                Enabling Quick-Wire

                1. Under Generated Transactions, click Enable Multi-Wire to disable the feature. This will enable Quick-Wire.
                2. Click or tap Save. The Policy Saved page appears confirming the change.
                3. Then click or tap Continue to return to the User Roles page.

                Note: Quick-Wire is only available for domestic wire transactions. If Quick-Wire is enabled, the international wire screen will have the same look as the Multi-Wire screen but the end-user can only pay one recipient. An enabled Quick-Wire will also automatically disable the Payment From File Wire upload features.

                Viewing Rights

                The Rights tab controls which transactions a user in this role can see. This will apply to all transactions of this type.

                User Roles can view online activity as follows:

                • Can view all transactions
                • Can view own transactions
                • Can view transactions by others in this role
                • Cannot view any transactions

                The View rights controls which activities are visible on the Overview tab.

                Editing User Role Transaction Type Actions

                Edit how a User Role interacts with a transaction type by editing the allowed actions. Editing each transaction type's actions is especially useful if a role needs varying degrees of control for different transaction types.

                To Edit a User Role's Transaction Types

                1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
                2. Click or tap the edit icon () or the desired User Role. The selected User Role page appears.
                3. On the Overview tab, click or tap the name of the transaction type for which an action is being created. The Allowed Actions tab for the selected transaction type appears with the current restrictions.
                4. Create additional actions by clicking or tapping Add New Allowed Action. The Policy Rules page for the selected transaction type appears.
                5. Add the action by editing the following (not all will be applicable):
                  1. Operations: Draft, Draft Restricted, Approve or Cancel.
                  2. Amount: Enter an operation amount. You can select Any for any amount.
                  3. Accounts: Select from available accounts.
                  4. Subsidiaries: Select from available subsidiaries.
                  5. Draft Hours
                6. Click or tap OK to save the changes. The User Roles page appears.
                7. Click or tap Save on the User Roles page. A message appears confirming the changes. Click or tap Continue on the confirmation page.
                8. (Optional) Additional approval for the changes may be required, if so, click or tap Approve to approve the changes or Reject to reject the changes.

                The View rights controls which activities are visible on the Overview tab.

                Editing Rights For User Roles

                Edit rights for each user's transaction type to manage the activity shown.

                To Edit Rights

                1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
                2. Click or tap the edit icon () in the desired User Role's row. The selected User Role page appears.
                3. In the Overview tab, click or tap the desired transaction type. The Allowed Actions tab appears with the defined allowed actions for that transaction type.
                4. Click or tap the Rights tab and select a view right.
                5. Click or tap Save. The Policy Saved confirmation page appears, click or tap Continue

                Editing Approval Limits For User Roles

                Edit a user role's approval limits to set the maximum transaction approval limits by transaction type.

                To Edit Approval Limits

                1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
                2. Click or tap the edit icon () in the desired User Role's row. The selected User Role page appears.
                3. In the Overview tab, click or tap the desired transaction type. The Allowed Actions tab appears with the defined allowed actions for that transaction type.
                4. Click or tap the Approval Limits tab to see a list of limits. The limits will vary depending on your configuration. Indicate the highest amount or number of transactions a user can approve for this transaction type.
                5. Edit limits on the maximum transaction amounts by editing the following values:
                  1. Per transaction
                  2. Per Account Per Day
                  3. Per Day
                  4. Per Month
                6. Edit limits on the maximum count (the maximum number of transactions) by editing the following values:
                  1. Per Account Per Day
                  2. Per Day
                  3. Per Month
                7. Click Save to save changes. A message appears confirming the policy changes.
                8. Then, click or tap Continue to return to the Approval Limits page.

                Note: Where limits conflict with a higher level setting, the limit will be highlighted in red.

                Editing User Role Accounts

                To change a user's ability to view, deposit to or withdraw from accounts, edit the user role's access to accounts. Changes take effect the next time that the user logs in.

                To Edit Accounts

                1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
                2. Click or tap the edit icon () in the desired User Role row. The selected User Role page appears.
                3. Click or tap the Accounts tab to see a list of accounts.
                4. Edit one or more of the following access rights by clicking or tapping Allow () or Deny ():
                  1. View: View balances and history for the account on the home page, on the Account Details page, and in reports.
                  2. Deposit: Deposit funds into the account. This is applicable to the ACH Receipt and ACH Collections transaction types.
                  3. Withdraw: Withdraw funds from the account. This is applicable to the ACH Single Payment, ACH Payments, Payroll, Domestic Wire, and International Wire transaction types.
                5. Click or tap Save. The Policy Saved page appears confirming the changes.
                6. Then, click or tap Continue to return to the Accounts page. Another user may have to approve your changes.

                Deleting A User Role

                When the user role is deleted, the user will move into an unassigned role status and won't have access to accounts.

                Caution: Deletion is permanent, use caution before deleting a user role.

                To Delete a User Role

                1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
                2. Click or tap the delete icon (). The Delete User Role page appears.
                3. Click or tap Delete to confirm the deletion. The confirmation page appears.
                4. Then, click or tap Continue. The User Role page appears.

                Using The Policy Tester For A User Role

                Use the Policy Tester to test a transaction against the currently allowed actions for this policy before making permanent changes.

                To Use the Policy Tester

                1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
                2. Click or tap the edit icon () for the desired User Role. The User Roles page appears displaying the transaction types on the Overview tab.
                3. Click or tap the transaction type. The Allowed Actions tab appears.
                4. Click or tap Policy Tester and edit the following information:
                  1. Operations
                  2. Amount
                  3. Account
                  4. Comp/Sub
                  5. IP Addresses
                  6. Location
                  7. Day
                  8. Time
                  9. (Optional) Select Auth code provided to require an authorization code or token for the action.
                5. Click or tap Test. The Policy Results appear and indicate whether the user role, company policy and Texas Capital Bank settings will allow or deny the transaction.

                Approving & Rejecting User Role Changes

                After a user makes changes to a user role, they may need to be approved or rejected.

                Caution: The user will only see approved changes once they log off and log back in.

                To Approve User Role Changes

                1. After making changes, click or tap Save. The Approve and Reject buttons appear on the page.
                2. (Optional) Click or tap View Active Policy to see the current policy.
                3. Click or tap Approve to approve the changes.

                Note: Make sure all changes were entered before saving and submitting them. Once the policy is submitted, the pending policy is locked and must be approved or rejected before making further changes.

                To reject user role changes:

                1. After making changes, click or tap Save. The Approve and Reject buttons appear on the page.
                2. Click or tap Reject. The Policy Changes Cancelled page appears confirming the rejection.

                Can’t Find the Answer?

                If you have questions that are not addressed in the knowledge center, please contact Treasury Support at 1.800.839.2801 or email [email protected].