Texas Capital Bank Client Support will be closed for Presidents' Day on Monday, February 17, 2025. We will be back to our normal 8:00 AM to 6:00 PM support hours on Tuesday, February 18, 2025. 

Security Alert: ‌The industry is experiencing a widespread fraud issue. Fraudsters are posing as support teams in an attempt to steal personal and financial information. ‌Remember, Texas Capital will never ask you for your full account number, Online Banking password, PIN or secure access code through email, via SMS message or over the phone.

Reverse Positive Pay

Reverse Positive Pay is one of many fraud prevention tools that Texas Capital offers. This service allows you to monitor and review checks written off your accounts. All checks will present within the Account Reconciliation tab as an exception. All items will be available for you to review and decision.

Customers will have the option to choose the following return reason codes:

  • Stale Dated
  • Duplicate
  • Fraudulent
  • Refer to Maker (Note: this is the default reason used when items are returned )

For more information and instruction for setting up this feature, watch our video here. 

Can’t Find the Answer?

If you have questions that are not addressed in the knowledge center, please contact Treasury Support at 1.800.839.2801 or email [email protected].