What is the Texas Capital Passport?
The Texas Capital Passport is a new online security feature that will become
part of your Online sign-in process. The introduction of the Texas Capital
Passport reflects our ongoing commitment to improving the level of security for
our Online clients. Your Texas Capital Passport provides an additional layer of
security every time you log in to your Online Services. This additional layer
of security helps ensure that your Online information is secure, protecting you
from fraud and identity theft. Your Texas Capital Passport consists of three
parts: a Passport image, a Passport phrase, and five challenge questions only
you can answer. All three components help protect our clients, whether they are
signing in to their Online Services from their own computer, or from somewhere
else (such as work or a public library).
Why do I need the Texas Capital Passport?
Texas Capital Passport helps us protect client information and transactions from
fraud and identity theft in two ways. First, it lets you know that you are at
the Online site for Texas Capital, rather than a phony look-alike site.
Secondly, it allows us to validate you as the true owner of the account.
Additionally, if we do not recognize the computer you are using, we will ask
you two of your selected challenge questions as an additional line of defense
against unauthorized access to your accounts.
The increased use of online banking and financial services and the surge of
identity theft have prompted Federal regulators to mandate security
enhancements for internet-based financial services for all financial
institutions.
Is there a fee for the Texas Capital Passport?
The Texas Capital Passport is free. It's just one more way we're working with
you to safeguard your privacy and security.
Has my Access ID changed?
No, your Access ID has not changed. You will still log in using your existing
Access ID. However, we have now combined Manage Your Account into the Online
Banking system, which has eliminated the need for two Access ID’s. Simply use
your Online Banking Access ID to login to these combined services. If you do
not have Online Banking and only use the Manage Your Account system, just log
in using your Manage Your Account Access ID.
Has my Company and Access ID changed?
No, your Company and Access ID has not changed. You will still log in using your
existing Company and Access ID.
Has my Username changed?
No, Username has not changed. You will still log in using your existing
Username.
Has my password changed?
No, your password has not changed. You will still log in using your existing
password.
Can I access my Online Services from multiple computers?
Yes, you can access your Online Services from any computer and have the same
Texas Capital Passport protections.
I share my computer with someone who also uses other Online Services. Can
both of us still sign in from this computer?
Yes, you can use the same computer to sign in to multiple Online Services safely
without seeing each other's information. There is no limit to how many people
can sign in to their Online Services at Texas Capital from the same computer.
However, please remember not to share your Access ID, Password and answers to
your challenge questions.
Can I change my Texas Capital Passport image, image title, and challenge
questions?
At this time you cannot change your image, pass phrase, or challenge questions.
The ability to change these items will be made available in the future.