Treasury Signature Services Client Associate, 2350 Lakeside Blvd. Richardson, TX

Requirements:

• Serves as a team member in the Signature Services group 
• Works closely with Client Manager(s) and other team members to ensure client issues are addressed in a timely manner with satisfactory outcomes 
• Assists with Signature Services’ project planning, process definition, enhancement requirements and application testing, implementation and support 
• Responsible for establishing and maintaining strong working relationships with Treasury Sales, Core Operations, Application Development, vendors and other interested parties 
• Assists with production issue research, resolution and reporting; maintains issue logs and performs ongoing monitoring 
• Responsible for performing daily client support functions 
• Responsible for hands-on resolution of client issues and daily client needs 
• Responsible for quickly and accurately identifying and escalating issues before they become critical to the client 
• Coordinates with internal and external partners to plan and perform system release testing and support

Responsibilities:

• Dependable, consistent professional with strong success record of working with clients on a daily basis 
• Experience of delivering results through a matrix organization and influencing without direct authority 
• Excellent relationship management skills - experience of managing relationships across a variety of internal cross functional departments and externally with vendors and clients 
• Ability to facilitate with Subject Matter Experts and document detailed process flows 
• Outstanding time management skills 
• Proven experience working in a team environment. 
• Proven history as a self starter who can add value by driving process related decisions while working independently with a minimum amount of supervision 
• Ability to obtain, analyze and synthesize information as well as multi-task under pressure 
• Excellent problem-solving and critical thinking skills 
• Must be detail-oriented and comfortable working independently 
• Strong experience with MS Word and MS Excel required 
• Specific industry experience strongly preferred 
• Bachelor/Associates Degree or equivalent experience required