Systems Analyst, 2350 Lakeside Blvd. Richardson, TX

Requirements:

• 5+ years of technical support experience
• Must have excellent customer service, telephone, listening and communication skills
• Demonstrated experience in applying knowledge/skills in a customer support environment
• Strong analytical aptitude and problem solving skills in a technical environment
• Multi-task across several ongoing tasks of varying priorities as required
• Ability to make good judgments, negotiate, problem solve and decision making skills
• Ability to understand and clearly communicate technical information to non-IT personnel
• Maintain a high level of knowledge regarding the clients computing environment.
• Must demonstrate strong sense of urgency regarding solving end-user issues.
• Be able to solve problems regarding system errors or usage issues.
• Must be able to minimize downtime by rapidly diagnosing and resolving problems.
• Be able to track and document information regarding troubleshooting techniques
• Maintain a high level of teamwork and communication
  High school diploma or equivalent required, college degree preferred
• Ability and willingness to work overtime, participate in 24 hr on-call rotation and have flexibility in schedule.

Responsibilities:

• Assists the Texas Capital Bank user community with the installation, configuration, and ongoing usability of software within established standards and guidelines
• Works with 3 Party Vendors, Application Development, Data Management, Service Desk,Server Operations, Server Infrastructure and Network Operations staff as appropriate to determine and resolve problems
• Recommends and / or performs upgrades on systems to ensure longevity
• Work as a member of a team to ensure operational readiness of applications required to conduct banking business
• Create documentation to be included in knowledge base of issues and resolutions